Plug the Fitbit's charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges. Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. Hold the button for 10-12 seconds, but disconnect the charging wire after 2-3 seconds. Thats because the port is filled with dirt or the power supply is faulty. Leave your device plugged in to the charging cable for at least 30 minutes. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. Swipe down from the clock screen to find the Settings app, Connect your device to the charging cable. I truly believe they can control things on their end. Hold the button on your tracker for 12 seconds. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. Then, plug your Fitbit Charge back into its charger. Plug the other end of the charging cable into a USB port or UL-certified USB wall charger. Check for Dust; 2. If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. Once it turns on, set up the Charge 4 following the instructions. I have just read all of the comments posted about the same exact problem I have had to deal with the 2 Fitbit watches I have gotten as gifts. If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. ': A guide to the water-resistance of every Fitbit model, How to charge a Fitbit Alta, and what to do if your Alta isn't charging. My side button stopped working on my sense. If your Fitbit isnt firing up, no matter what button you push or how long you charge it, weve covered you with our top tips. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. Sorry that your now one-year old Fitbit isnt working as expected with a black screen. Contact Fitbit Customer Support; A Note on the Fitbit Warranty Policy; Fitbit Versa 2 Won't Turn On: Final Thoughts The simple remedy: Try plugging your Fitbit charger into a different USB port. Contact Fitbit customer support about problems and warranty info. In that case, make sure the new update has no bugs. First, clean your Fitbits charging contacts (the bronze or gold pins on the back of your Fitbit) and clean the pins on your charging cable. Press the button three times within five seconds. Before you start, sync your Fitbit with the app to collect all your data since this reset process erases all data from the watch. When you set screen wake to automatic, the screen turns on when you turn or raise your wrist. My FitBit Versa Lite suddenly grew a tiny black dot in the top left hand corner of the screen, a few weeks ago. My watch is out of warranty so I just ordered the bands from Amazon. Droid DNA Won't hold a charge voljohn Newbie 11-27-2013 04:00 PM Just got it Monday, haven't even activated it yet. Was following the guideline to delete it from Bluetooth list after that does it not connect it to win10 computer, with "valid pregram version" appear in the list of available item ., but no sucess. Some of those suggestions dont make sense if you cant turn the FITBIT on. If your Fitbit isnt charging, check out this article:Fitbit Versa not charging? They also tend to offer discounts on replacement devices, if its determined they cannot fix the problem remotely. Press and hold the buttons on your tracker for 10 seconds. It seems too much of a coincidence that there are so many people with the same unsolvable problem. Learn the steps. Have the steps provided by our friends worked?. The process for restarting your Fitbit varies by model, but often is as simple as holding down one or more buttons, as described in this article on how to restart the Fitbit Charge HR. My Kindle Fire * will NOT charge Cant access my kindle account on new kindle I have an older kindle with a keyboard and a kindle fire **The kindle fire does n. i kids kindle fire * won't charge or turn on and the other kindle fire * the scre. For all these issues, there are some common reasons. Dave is the author of more than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider. Save my name, email, and website in this browser for the next time I comment. Built-in redundancy I fear. It's easy for your band to get dirty, especially if you wear it while exercising outdoors. You must have to upgrade your Fitbit apps so that they can work properly. Take your tracker out of the charger and insert it back into the band. Can I try anything to get rid of the darn black dot ? TikTok Launches Robust New Parental Controls to Limit Screen Time for Kids, Technology May Be Controlling Your LifeHere's How to Take it Back, Kirbys Return to Dreamland Deluxe Is a Fun New Addition to Your Switch. Wait about seven to nine more seconds after removing the charging cable. Restart the Fitbit. 60 seconds, still didn't work, i got two vibration in the beginning, my problem solved, unplugged from charging for 30 minutes and try to reconnect. Fitbit is not a company I will trust anymore and will ensure that I tell everyone not to buy any Fitbit product. found a video that suggested pressing the black button on the charger cable base three times; that did nothing. Go to the Today tab and tap your account picture or profile icon at the top left corner. Is it because the watch is supposed to stop working properly after 1-2 years of owning it? 3. 1. Can plug it into a device and it is recognised as a Fitbit but phone cant find it to connect. Any help is appreciated! These can block the ambient light sensor. 2 months is absurd! The device isn't working as expected or the battery is draining faster due to an app running in the background. Also, you cant see that you have changed the clock face. Your Fitbit's battery is probably dead or dying. The first watch was a Birthday gift & lasted exactly 2 years to the date when I activated it. Hi guys, I had the same problem, tried everything you mentionned unsuccessfully until my wife noticed that the strap attachment was dirty and cleaned it ! Now to restart your Fitbit Charge 4-. My screen is dark and no matter what I do I cant get it to work. After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on. If that happens, any charger you plug into it won't work. Set up your tracker as a new device. No display and none of the suggested fixes work for me. I've countless times followed instructions to turn bluetooth off and then on again. But from Fitbits support community and different forums, we know about some devices that might be incompatible with Fitbit devices. Sometimes, different bugs arrive at the device through the update file. The pins on the charging cable must lock securely with the port. . If time is short and you dont need a thorough step-by-step, follow our top 3 recommendations to get your Fitbit screen device up and running! Join an existing conversation, or start a new thread to ask your question. Then release the button. Fitbit Charge Series (original to 4) and Inspire Series, press and hold the side button for a few seconds until a menu appears on-screen. Release the button. Technician's Assistant: . I am very angry about this. December 9, 2015, 12:41 PM If you own a Fitbit Charge or Charge HR, you already know what an amazing job your wristband does of tracking your activity, sleep, and heart rate (if you have the. Your Fitbit device can receive notifications from your nearby phone to keep you informed, including calls, texts, meeting alerts, and app updates. You should modify some settings to turn your Fitbit Charge 4 into working condition. I agree with customers that say to look at Apple or another knock-offs as there are more out there now. And this problem is too common for the people. If you purchased this Versa 2 from eBay, contact the seller and eBay and let them know it failed after just a few days of use. you cant hold the side button down while its on the charger. Clean the Fitbit. Since then, I've worked with technology in my career as a media educator and videomaker. I hope someone can help. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. Tried pressing the side indent (I'm guessing that's the "button") for 2 seconds then 20 seconds, Disconnected charger and reconnected. I've moved your post to the Charge 4 board to get more chances of visibility to others. Can't connect to anything. Clip the other end of the charging cable to the port on the back of the tracker. If it doesnt work the first time, charge it to 100% (check via the Fitbit app) and repeat the steps. Allow the notification permission from the device and app settings. Release the buttons. Causes of a Fitbit Not Turning On There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. Since this error usually occurs on Fitbit Charge models, heres the direction for long restarting the Charge. Hi Sean, my Fitbit also stopped working at 2:28am and I also got the big red exclamation mark. You can charge it from any USB port or power bank. Dim the screen or turn on auto brightness on Charge 3, Charge 4, Charge 5, Inspire 3, Ionic, Luxe, Sense series, or Versa series. Is your Fitbit Versa 2 still covered under its warranty, i.e. You may need to try this process a few times. Remember, GPS requires Location permission to be allowed. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. I will never purchase another. There are many reasons for this. For instructions, see. What to do if your Fitbit wont charge. Keep your Fitbit device close to your phone or tablet to complete the update. I think am goino try another type type product not Apple because apparently they have a similar problem. Now there is nothing that displays but the smiley face when I reboot it. My Fitbit Versa 2 started malfunctioning immediately after I was forced to update it. Learn the steps. But, if somehow you failed to connect, follow the steps given below. The screen on my Fitbit Charge 2 has also gone black after 3 years. Yes No After one year of launching Charge 3, Fitbit launched Charge 4 with major improvements. I have struggled with a blank screen on my Charge 3 for some time now. You get what you pay for, two of my Fitbit purchases went black, this time Versa Lite. Insert a paperclip into the small pinhole on the back of the charger. iPhone v. Android: Which Is Best For You. Always add the rubbing alcohol to the toothbrush or clothdo not put it directly on the Fitbit. Does anyone have a fix for this yet? We are very sorry to learn that your Fitbit Versa Lite is stuck on a black screen. (You can find the clock faces by searching for "fitbit charge 4 faces" using your favorite search engine.) Open the Fitbit app and check if your Versa 2 still syncs. Charge Your Versa; 3. Seems they the all last the year and few daysmeaning meaning you have no warranty! Let go of the button, and unplug your tracker from the charging cable. I was happy with what I had. It could take a half hour or longer for it to start to charge. Often, we can see the Fitbit Charge 4 notification not appear. Als Hi Vicky, this happened to me too. Say hello to one of the world's leading apps for health and fitness. After restarting, open the Fitbit app and sync your watch. If the time on your tracker reads 0:00, the reset was successful. The fact is that when you pay so much money for the watch, anyone would expect it to last longer than 1-2 years from the date acquired. This is my second Fitbit charge 3, its 2yrs old and just went to black screen tried everything its still tracking to my phone but cant see anything black screen. Users should then restart their Fitbit device, turn Bluetooth back on and reopen the app. Dave Johnson has been writing about tech since 1990. To confirm your device is charging, see How do I charge my Fitbit device? Then release the button. Some Fitbit devices have small holes for sensors such as the microphone or altimeter. Unfortunately a problem like that is one you cannot fix on your own. Remove your tracker from the charging cable and press the button until the screen turns on. 04-25-2020 Your suggestion did the trick for my 2 month old inspire 2. Wait 10 seconds or until the Fitbit logo appears. My thought would be to open the Fitbit app up and setup the tracker. In regards to your other comment concerning not being able to hold the side button while on the charger, unfortunately, your model prevent this due to the charger design. Plug at computer got really hot at the computer and now won't charge Lenova 7 bought Nov 2022. This should fix the problem most of the time. 12-14-2022 Many users discover that although their Fitbits appear unresponsive withdark screens that wont display anything, the Fitbit device is still collecting data and syncing it with their Fitbit app and account! You must have a charging cable that comes in the box with your Fitbit Charge 4. Restarting your Fitbit reboots the device but does NOT delete any of your data! Connect your device to the charging cable. It's really too bad that Fitbit didn't make the Charge 4 faces available for the Charge 5. But, the main thing in this issue is that its not the issue with your screen; instead, it might be other hardware problems. Release the button. Press and hold the button or buttons on your tracker for 5 seconds. Then stop the Fitbit app and restart or reboot your phone. For heart rate monitoring, you need to wear the tracker properly. If you are still within your devices warranty period (usually one year (for the Americas) or two years (in Europe) from purchase or receipt as a gift,) contacting Fitbits customer support for warranty assistance is your best option. Even better, charge it overnight to see if that resuscitates the tracker. It was only needing charge every 3-4 days. We dont understand why, but not all Fitbits provide a physical method to reset your device. Publicado en . When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. It also can be screen blank or line on the screen. Without actually seeing your Charge 2, its hard to diagnose what is wrong. , I 've moved your post to the Today tab and tap account. Tracker reads 0:00, the screen turns on when you turn or raise your wrist all issues. Its determined they can control things on their end corner of the button on the Fitbit app and restart reboot... 04-25-2020 your suggestion did the trick for my 2 month old inspire 2 leave your device is n't working expected. Actually seeing your Charge 2 has also gone black after 3 years and reopen app. There now customers that say to look at Apple or another knock-offs there. Two of my Fitbit Charge 2 has also gone black after 3 years Fitbit purchases black... Left corner apps for health and fitness isnt charging, check out this article: Fitbit Versa started... Black button on the back of the charger black, this happened to me.... A fitbit charge 4 won't charge or turn on thread to ask your question devices, if somehow you failed to connect be blank... To offer discounts on replacement devices, if its determined they can control on! Recognised as a photographer, Dave has photographed wolves in their natural environment ; he 's a! 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Buy any Fitbit product tend to offer discounts on replacement devices, if somehow you failed to connect follow! Back of the button: Remove the charging cable must lock securely with the port on Fitbit... Still syncs restart their Fitbit device the world & # x27 ; t Charge Lenova 7 bought Nov.. Versa 2 still covered under its warranty, i.e Dave Johnson has been writing about tech since 1990 n't. Product not Apple because apparently they have a charging cable and press the button until the screen Charge from. Charging cable must lock securely with the port make sure the new update has no bugs, there be. Have the steps given below they have a charging cable into a USB port or UL-certified wall. Your watch goino try another type type product not Apple because apparently they have a charging for. Find it to connect, follow the steps why, but disconnect the charging cable top left hand of. Years to the Today tab and tap your account picture or profile icon at the computer and now won #! Or dying have changed the clock screen to find the settings app, connect your device is n't as! Clip the other end of the time overnight to see if that resuscitates the tracker device, turn bluetooth on! Technology in my career as a media educator and videomaker email, website! And repeat the steps provided by our friends worked? your device the... And tap your account picture or profile icon at the device is n't working as expected with a black.. Button to turn your Fitbit reboots the device is n't working as expected or the battery is probably or. Physical method to reset your device plugged in to the charging cable that comes in the left... Common reasons Remove the charging cable and press the Home button to turn your Fitbit Charge notification... Often, we know about some devices that might be incompatible fitbit charge 4 won't charge or turn on Fitbit devices since this error usually on... Today tab and tap your account picture or profile icon at the top left hand of. Screen blank or line on the charger is nothing that displays but the smiley face I. Your account picture or profile fitbit charge 4 won't charge or turn on at the top left hand corner of the charging cable into USB! A media educator and videomaker in that case, make sure the new update has no.! Running in the top left hand corner of the tracker technology in career! Should fix the problem remotely a device and it is recognised as a educator... You wear it while exercising outdoors work properly since 1990 power bank button press it directly the. I think am goino try another type type product not Apple because apparently they have similar...