Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. I don't understand why a customer has to fight to get their product what a way to run a business. We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. Our cracks are big and getting bigger. No mauling by casual browsers. Although some of the install was fine, the bar area was badly mismeasured. Silestone surfaces come with a warranty depending on the manufacturer. I would not purchase again. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. Unfortunately, heat damage like that is permanent. No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. The suede looked dull. Hello. They pick out a sample of granite or another natural stone. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. Bella counter tops. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. I do love the look of it. I wanted to comment on the complaints here. Silestone, however, releases little or no radon. Not only does this take time and work but its an added expense. Other stronger, industrial acids (muriatic acid per example) could damage the material. But you do need to wipe often, especially with spills and stains. However, Corian is easier to repair than Silestone. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. Buyer beware. I would like a bonded CSI company. But now second one came up last week on June 7th, 2022. We called them and they came out to our home to measure and give us a price on countertops. Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. This characteristic prevents water and liquids from absorbing and leaving a stain. Exposure to UV lights and direct sunlight will over time cause color fading. Is this your company? Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. I want a smooth suede matte finish. Required fields are marked *. Sounds like the company learned alot from the banking industry. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. Visit the section.. What is Silestone How do I know if my Silestone is original? Quartz is one of the hardest minerals in the world. Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. Suede. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. No stains at all. I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. Or give my money back. Silestone is the only brand that incorporates antibacterial protection system in its composition. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. It was a large investment and we felt it would last longer then a laminate countertop. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. // Leaf Group. Your countertop, sink, floors, and walls can be covered with Silestone. That high price extends to Silestone. Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. Then I get not one but TWO denials for responsibility. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. A product from Italy that is making its way in the our market is called lapitec. Write me on this website or contact me at Facebook, etc. Quartz is one of the most durable materials found in nature. Click here to get notifications about new complaints of Silestone. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. We agreed. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. Mano a Mano Combat: Quartz Versus Granite Countertops. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. Silestone does not emit radon gas as granite and other stone surfaces do. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. When considering Silestone versus granite this is an important distinction to remember. Counter top material that chips on all edges on regular use. No one came out and inspected the crack. Silestone is Sleastonedon't buy from them or use their product. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. To avoid stains, make it a habit to remove spills immediately they happen. Was it a company in AL, TN? Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. Bathrooms are another area in the house that can benefit from customization and use of color. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. Its a simple question..why won't you answer? Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. Absolutely wrong. They sent their rep in with various cleaners and still nothing was remedied. Features. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. You also shouldnt stand on the countertops. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. In truth, natural stone introduces risk into your home: radon. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. No matter the size of the kitchen, there is a Silestone surface for you. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. Installed polished and happy we did. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. Your countertops have a big job to do. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. Silestone, on the other hand, is not porous. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. This looks exactly like our issues. No problem, just let me know when and I would be there. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. This was according to Mr. Oehmsen the second time this CSI defrauded his company. The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab of countertop and sink. Immaculate front display area, being tidied twice by maintenance during our visit. No need to wipe or scrub hard. A natural stone countertop alone may not emit dangerous levels of radon but if you have unknown radon coming from other sources, your countertop adds to the problem. Silestone is a man-made material for countertops. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. Apparently he is hospitalized with a stroke. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. (Blue painters tape remains on my counters still, over ONE YEAR later.) If you allow them to sit there for long, they will create a stain. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. We originally picked the matte or suede finish from the samples. Hi Rosie. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. Heres how to know if its the right choice for your home. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. . Small town, and our family is in the house building business too so word gets around. In an ideal world, your countertop would be one solid piece with no seams. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. We relied solely on the false adverting the company employed at the time of purchase, which was our fault. I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. I have to decide between Suede and Polished. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. I have the same question, Rosie. I had a good experience with Silestone when I lived in TX. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. If you have a silestone fabricator in your area they should offer Dekton this is a new product that has a texture and is extremely durable. Before we examine what can be done in the bathroom and mudroom, lets return to the kitchen. The worktop options brought to us was purely Silestone. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Check their website, the 25 yr warranty doesn't differentiate between textures. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. As a result, Silestone comes in many colors, patterns, and arrangements. Silestone is more difficult to repair. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. Antimicrobial . Take a look at moreremodeling ideas in our previous project page. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. There are also three texture options: polished, suede, and volcano. To repair it or replace it. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . Claim it and get a lot of features. Matte finishes have pits (that is the texture you see) that hold onto all the oil and dirt. If you didn't manufacture my Silestone, who did? You should not expose the surface to excessive heat. Avoid placing hot items on it. Still, that matte piece really made my choice easier. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. So its now October 08. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft The most interesting feature of quartz is the variety of colors that can be made in the Silestone products. I guess I was a Silestone customerdon't really know for sure anymore. I cant find any guidance on their website for the sealers, for the matte. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. So it is not even old. Hmmwouldn't you think that the CSI means they are certified by Silestone. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. The polished in my selection was not glaringly shiny. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. For a luxury material, Silestone is widely available to the public. Mr. Evatt was a victim of fraud. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. Whatever choice you make, you can expect to see it and use it every day for a decade or more. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". In fact, it requires added support in your cabinets to hold it up. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. Hard water stain, scrubbing with a warranty depending on the manufacturer receiving. Visit the section.. what is Silestone How do i know if my Silestone is the only brand that antibacterial... 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