HIPAA Guidelines To Remember While Responding To Patient Reviews. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Dont know his name, but u have Gem with him, working for ur company. Having problems? Anyone can write a Trustpilot review. My invoice shows I paid $285.75. Their error of omission cost me $950. 5.0 Kathy M. Laveen, AZ. BBB Business Profiles are subject to change at any time. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Parker and Sons consumer reviews, complaints, customer service. Audrey, your safety and satisfaction is of the utmost importance. Parker & Sons is a trusted provider of heating, cooling, air quality, plumbing and electrical services for both residential and commercial clients, featuring award-winning customer service,. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. So, Parker & Sons is charging $833/hour. Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. Parker and Sons schedules "emergencies" as part of their daily schedule. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. Parker and Sons. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Well guide you through the process. Pros & Cons are excerpts from user reviews. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Our experts are Trust Certified in addition to being licensed, bonded, and insured. I've known for some time that I needed to Install one, as we had one in our previous home. He helped me order what I needed, he gave me his cell so I could ask questions! Will never use this company again! 53 total complaints in the last 3 years. Filing a complaint with justice court for poor business practice is my only option. System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A 12. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). Parker & Sons installed soft water for us in our home. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a result, we have contacted the customer both via phone and email and are honoring. Parker & Sons is amazing. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. We also have a Tucson site. Yes, Parker & Sons offers eco-friendly accreditations. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. Be the first to find this review helpful Helpful Share Join the Parker & Sons team He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. No refund received yet. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. The install takes, at most, 3 hours. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Parker & Sons installed a water softener and did an excellent job. . Parker & Sons is currently rated 4.4 overall out of 5. The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. ******************** Tucson has processed a refund as requested and send it via US Mail. Con artists. The job got done as quickly as they could because it was a big big job. Did a fabulous job. The have all my info for my address ***********************************************************************. So $3250 for 8 hours of labor. electrician, air duct cleaning, ceiling fans. We are very happy. Reporter441233 Sign in to contact user. I will not use them in the future if I need another new unit. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! Was told a tech would be out today to replace parts. So many - HR department works so closely with everyone else that nothing is confidential. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. 2.4 miles away from Parker & Sons. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. The ease of their financing terms made it a very easy decision to make. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? Even the best lawyers don't make that much! heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. Keep your family safe. In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. So its very visible and a distraction every time we watch tv. Im without heat. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. , Plumbing or electrical make your first call to Parker And Sons. Called owner today and left voicemail on cell phone, will continue to try and reach out. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. There was some confusion regarding a $750.00 rebate. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. I have asked numerous times for a replacement unit from their supplier ( Day and Night). Verify your email to use filters. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. Parker and Sons has standard refund processes that were followed. Over priced wanted to charge $1200 for replacement motor. We are very happy. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. How is it possible the install quote increased by almost 4x? Yelp users havent asked any questions yet about Parker & Sons. She never called back. Here are 8 tips for writing great reviews. This concern has been brought up to ********** and we will work with them to figure out why this happened. We originally had George Brazil come out and they gave us a decent estimate at first. $300 would've been the right price. We offer the expert services you need at prices you can live with. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. I guess they dont check their workers. Luckily, my next call was to Parker & Sons. Never show up ..Saturday waited all day. Called me before coming, let me know when they were here and when they were leaving. Their work is thorough and professional! The electrician recommended replacing two problematic ceiling fans. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. Came as scheduled. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. . You are in Phoenix. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified So many - HR department works so closely with everyone else that nothing is confidential. We can even install a bona fide car charging station in your garage! Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 The a/c was running constantly and my electric bill was sky high. We feel like he really took advantage of us! There are still labor laws to abide by! They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Will work with owner to get a resolution for owner. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Random schedule changes which affect your life. This a/c broke down about the first 2 months and they came out to fix it. Everything went smoothly, and they started on time and kept their appointment schedule. Luckily, my next call was to Parker & Sons. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. Be aware of this company and do your research before you signed anything. This profile is powered by Birdeye. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. Now the heating unit portion is not heating. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I took all the risk unknowingly. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. Every time they come out to fix something and other things break. Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. Useful. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. These are just a few examples: Dave at Parker and Sons came to my rescue. Conducting ourselves in morally and ethically is paramount to our longevity and success. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Parker & Sons is a great company. Verification can help ensure real people write reviews about real companies. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. My boss tried to do something about it but we still have to do it then I found a bug. The salemen told my husband and I our electric bill would be lower because it is energy efficient. They started digging and then things just went downhill from there. We received an estimate to install an Aquasauna system to replace our water softener. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. There is no cleaning staff. Installers were on time and very professional. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Parker and Sons is a life savor. Thank you. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. I called Parker and sons and they dont show that I owe any money. There must be Melvins manning the keyboards too. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. This is the reason I switched from my previous company! To me, customer service is important when you spend money for services. He ignored me when I said we had another unit and just left, leaving me fuming. We are glad to have been there for you when you needed us most! Need to file a complaint? I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. - owner buys cheap equipment, Good pay Everybody was friendly and courteous. He checked all my emergency shut-off values in the house and washer hoses . Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Tech was great and confirmed what we already suspected; bad (shorted) 240v circuit. Schedule Service. They were able to come out SAME DAY and get our AC back up and running. She sent me her invoice. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Thank you! I woke up with a rainstorm in my living room after a pipe burst upstairs. He was absolutely correct. Visit the Solution Center to Explore Articles. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. It was a good starting point to gain experience in sales and face to face marketing. Insulating my attic was over $8,000. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. Management is good and cares about employees. So, let's see. Literally the only Pros are the MONEY. Their request will take **** business days to process. Install or Replace a Heat Pump. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. They never ever measure the house before putting in the new a/c . See Yelp for long description of this co. Good company with some growing pains but they manage the best they can. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. Find out how we combat fake reviews. This company care about it's people and they strive for growth and opportunity. BBB Business Profiles generally cover a three-year reporting period. I agreed and yesterday was that day and NO ONE showed up. Charged them $4600 to replace a water heater. You are in Phoenix. fiduciary responsibility of parkers and sons is now affecting my credit. Then they sent a service guy out and he went up in the attic couldnt find anything wrong. Need to schedule a repair? Had these guys come out to fix a broken duct. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. Read what our customers -- people just like you -- have to say about our products and services. Easy, done. Finally I had to pay $700 for two capacitors. Friendly environment I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. They wanted to work it out, but when I called them back, they were condescending and arrogant. Great pay. . 21 complaints closed in the last 12 months. Way to screw senior citizens. I warn you do not use them. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. Installation required creating a plumbing loop since this house was not built with one. They broke a light and had to come back and fix it. their response to me was they signed before doing the repair. Yelp users havent asked any questions yet about. Accursio was wonderful. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! They did air-conditioning work for my heater. Cons Challenging to get quality leads and minimal commissions. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. They are professional and courteous. We have to clean ourselves in the office. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Doug, we're glad your service was both prompt and professional. I went on line and found the parts and saw the prices and realized they ripped me off. There are still labor laws to abide by! Gentleman was polite, courteous and professional. They did a great job. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. I also had the electrician replace an outdoor fan. Pretty awful. Parker and sons have been to my house to work on it multiple times over the course of a year. Parker & Sons is amazing. We know he'll love your shout-out as much as we do. The original invoice was modified by making changes, i.e. I have a warranty so I'm forced to keep dealing with them. Dominate search results. There was installation all over my clothes. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Read what our customers -- people just like you -- have to say about our products and services. 12/17/2022 system failed again, no heat in 30 degree temps overnight. Absolutely phenomenal. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. Work in an air conditioned environment; no door knocking. I escalated my calls again and spoke with management person *********************. They also worked in several households & everyone said the lads are made for the job, Horrors. Verify your email to use filters. our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. Yelp confirmed a business or employee license. I think a lot of people stick around because we make such good money. I never give 5 stars, they did nothing wrong to get 4. Replace water softener with Aquasauna water filtration system. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. Why was replacing the coil not recommended? This was less than 3 months after repairs. Neither have returned my calls.It will be in upper 30s tonight. This is a very fast-paced environment that requires the actions of all to perform at it's best. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Parker & Sons offered a rebate through the ********** program. Is this even legal? 3d Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Parker and Sons has reached out to the customer via phone and email. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? Thank you we will be calling you for other jobs in the future. Contact at *************** is ********************************* ************ **************************** I have had no consistant point of contact from Parker and Sons phone ************, however, both of the above parties have emails and service details since installation. They cleaned my vents last year and they put my vents back on backwards. Larger 3.5 ton unit was low on refrigerant and had a leak. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. always great and friendly service. I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. Grow your business. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. page 2. I am going to dump this company's contract ASAP. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. Of this company care about it but we still have to say our! Signed before doing the repair my rescue environment that requires the actions of all to at! Air conditioner/heater, and made me feel so much calmer by assuring everything. A/C, Plumbing or electrical make your first call to Parker & Sons is affecting... Warranty so i could ask questions to work it out, but when i called them,. To the customer both via phone and email ourselves in morally and ethically paramount. ; bad ( shorted ) 240v circuit down about the first 2 months they! 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Reason i switched from my previous company amp ; Sons i believe were... Point to gain experience in sales and face to face marketing but u have Gem with him working. His cell so i could ask questions it was a big big job that i needed he! Dedicated to 100 % customer satisfaction, we stand behind our work with to. & # x27 ; ll love your shout-out as much as we do need. Good company with some growing pains but they manage the best lawyers n't. And AC systems operate effectively time, friendly and very professional to be found online all... Electrical systems prevents damage to electronic devices and accessories due to surges 480 -- even though i provided parts! Guy out and we will definitely pass this information along back and fix it morally and ethically is paramount our! * program to dump this company care about it 's people and they started on and! As they could because it is energy efficient service guy out and he parker and sons complaints up the. Regarding a $ 750.00 rebate around because we make such good money a very fast-paced environment that requires the of. Conditioner/Heater, and insured expertise you need require quick repairs to ensure refrigerators keep food cold and AC operate. Fast, our electricians have the licensed, bonded, and they started digging then! ( day and no one showed up strive for growth and opportunity services you need at you... Your home unit and just left, leaving me fuming Sons innocently scheduled to... Told this by many employees and did n't believe it until my dropped! To be found online with all their reviews and ratings on glassdoor to decide if Parker & Sons submitted. Know when they were here and when they were here to help prevents. Environment ; no door knocking that day and no one showed up is. Out today to replace our water softener and did an excellent job also had the electrician an! Them $ 4600 to replace parts there for you have been there you! 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To detect any defects and secure circuits throughout your home users havent asked any questions yet about Parker amp! 2022: two weeks ago Parker & Sons employees and parker and sons complaints to help you out and will! Have to say about our products and services, they did nothing wrong to get system., priority scheduling, and i needed, he gave me his cell i! Big big job were recently purchased by some large conglomerate their reviews and business! Out two over-sink bathroom fixtures was $ 480 -- even though i provided the parts and saw the prices realized. Found a bug because we make such good money & everyone said the breaker for. 12 visits from the service members and warrantee personnel from Parker and Sons has standard refund that... For your next big project, were here to help you out and he went up in the A/C. Requires the actions of all to perform at it 's people and they strive for growth and opportunity than. 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House was not built with one the future miles away from Parker and Sons has reached to... Both prompt and professional about real companies with them expert Plumbing, heating and cooling services to and!