You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. If you dont see one, try calling tech support at +1-877-794-2724. Depending on the type of installation selected (standard vs premium): . Inform them that you want to cancel your service and close your account. Options are great, and Suddenlink gives you all kinds of ways to send them money. Open a blank MS Word or Google Doc document. 3. Check what Suddenlink customers have to say about their customer support. You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. MondayFriday or 9:00 a.m. and 6:00 p.m. on Saturdays. Stay updated on the latest products and services anytime anywhere. For more information, please see our Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. Drop off the box at Walgreens or any FedEx authorized location, but do not use the FedEx dropbox. - I had to wait 7 days before an appointment was avilable. Julia: I will hang up with you and make you ho through this whole process . 4. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. If youre not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services Youre Underusing. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. There are no contracts, no hidden charges, and you have a 14-day risk-FREE trial. You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. Despite all these unique features about the Suddenlink services, there are still some subscribers who are experiencing frequent interruption and may wish to terminate their service. Suddenlink should be called SuddenDisconnection or perhaps SuddenDisappointment or most accurately SuddenFrustration. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. Click on 'Account Details' and then 'Terminate Account'. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Heres what to do with Suddenlink down. If youre not a Suddenlink customer, the system will ask for your zip code and reason for calling. Suddenlinks cancellation policy is not customer-friendly, as you are charged a cancellation fee on confirming the cancellation. Payment may be requested when you are scheduling your appointment with a sales representative. The technician will assess the environment and decide if the work needs to be completed inside or outside your home; For an installation, pick where you want the technician to install the outlets We strongly recommend that you set up your Optimum ID and password during your appointment - ask your technician for assistance if needed By selecting Accept all, you consent to our use of Cookies. I then chose the "call you when you are next in line" option. I said no, that we only want a new modem/router. Dont even think of doing it via text. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. Do you really want there has been a lot of talk about fiber coming to my area, my local village has talked about supplying it and billing us with our utilities, Centrylink has said that they are planning it, considering they only offer 6, yes 6, mbps in my area. No, there is no possibility to pause your Suddenlink subscription. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. regardless. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. Attach the label One return label must be attached per box. Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. A cancellation fee will be charged from the subscriber to confirm the cancellation. The next dropdown will be the terminate account option. See if Optimum is available for your home. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. Yes, a termination fee is involved especially when you terminate or either downgrade a service before the expiration time. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. That way, you can track all your recurring charges and locate the ones you forgot about. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. Get online support for your cable, phone and internet services from Optimum. Do you really want The technician will arrive today between {{plannedTimeWithAnd}}. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. She told me that a form had been filled out about this whole day and passed on to a supervisor. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. Yes. , payments are non-refundable. Customers have reported several call drops and poor call quality on VoIP calls. She said they would take that into consideration and changed the topic. Your IP: 2. She was pleasant and for the first time I felt like someone was actually trying to help me. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. Click on "Terminate Account". If you are cancelling Suddenlink because of an unresolved complaint, let us help you file a claim. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line Get on down there and do some good old face-to-face business. It applies only to the monthly fees. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. Since the base connects to cell towers in your area, you get guaranteed call clarity. Call Suddenlink at 1-866-659-2861 and ask about your options. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. Should You Stick With Suddenlink or Switch to Frontier? There is a charge for service calls unless the issue is caused by Optimum equipment. This will surely increase the credibility of your complaint. We had been up and watching for him since before 7:00am. Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. By phone (Sat. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. These phones may not work in rural areas and areas with poor internet availability. The customer service started with a smiling caring personality that took my order and setup my account, then comes the surly teardrop mirrored sunglasses wearing installer that tagged me for $50 for equipment I . Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. In addition to canceling Suddenlink, DoNotPay can help you. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. A confirmation lightbox pops up. Secondly, ensure you collect a receipt. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay, jump the queue, and spend your free time on something more enjoyable than listening to annoying call center music. They got more done in a few weeks than I did in over two years. If its a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. Since this technology depends on internet strength, it has proven unreliable over the years, negatively impacting call clarity and voice quality. If you cancel your account, close it, or even downgrade your services before you have completed the length of the. See if Optimum is available for your home: Sign into add enhanced services to your account now. I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. Back to top Late cancel In response to the complaint, Suddenlink spoke with the customer on May 24, 2022, to acknowledge receipt of the complaint and apologize for any poor experience. (h) Deactivation. . Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. , and they dont allow for any refunds or credits for partially used subscription periods. ): 8:00 a.m.8:00 p.m. (CST) I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. You can say New customer or press pound. Here are some highlights of my conversation with Julia, someone who works retention at sudden link. to what you originally agreed, you will have to pay: Customer complaints and disputes canceling Suddenlink accounts. How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Most internet/phone/TV providers have a customer retention department that will try to keep existing customers business with special deals, including lower monthly payments. if youre not satisfied with the service you selected. Also, we love chat transcripts. Save your document. Well search for your dormant subscriptions, then offer to cancel them on your behalf. This cost is based on what equipment you have used. Note:If you do not know your Suddenlink account number, click onsuddenlink.net, navigate to My Account located at the top right corner and sign in. Suddenlink has become synonymous with rude and unhelpful customer support. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. On the day of your appointment please chat with us to cancel or reschedule. Ape need Modem and router for suddenlink, Doesn't know anything about it. It applies only to the monthly fees. If you cancel your account Suddenlink requires that you return any equipment you have rented from them in the same condition. With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. But real-time advice is always our preference. We recommend using chat or phone support for help in real time. Will Suddenlink Let Me Pause My Subscription? Suddenlink Communications is a telecommunications company that belongs to Altice USA. Delayed by We rate TV and internet service providers based on price, speed, features, and bang for your buck. Produce and print a label Click hereand type in your information. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Suddenlink does offer a 30-Day Money Back Guarantee on the monthly service fee. Customers have filed Suddenlink complaints, many of which have to do with billing issues. You can cancel via the following channels: Heres how you can cancel your Suddenlink service subscription on its website: Give a ring to Suddenlinks customer service on 877-694 9474 and request the cancelation of your subscription. DoNotPay Can Terminate Your Suddenlink Subscription Instead of You, Type in Suddenlink as the service name you wish to cancel. If you choose to cancel them, repeat the process that you used for canceling Suddenlink. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. You can email the site owner to let them know you were blocked. Online chat support is open seven days a week from 9:00 a.m. to midnight. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. Thanks! If youre moving to a new address, Suddenlink makes that easy for you. loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. The action you just performed triggered the security solution. Suddenlink landline service has caused more disappointments than satisfaction. Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. steps outlined below to contact Suddenlink. When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet. This will continue until you cancel your account. Sit back and relax while we do the work. Premium installation includes assistance with Wi-Fi configuration of up to 6 devices and hardwiring of 1 device (must be within 6 ft. of primary data equipment). Numerous surveys have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees. You may receive a customer satisfaction survey 24 hours after your appointment. Third parties might charge additional fees should you cancel your account early. Any outstanding charges for equipment or other services will be added as well. For this article, our experts spent hours hunting down and testing Suddenlink contact numbers, exploring its online help resources, and researching what customer said about their experience. (Review from Trustpilot). Note: drop-box payments can take 23 days to process. I called Suddenlink and told the automated system that I was having trouble with my internet. And you cant do it online. Thank you for the opportunity to help with something so precious. Click on the 'Account Information' button. I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. However, not all browsers allow you to take advantage of all the new features. All rights reserved. Cancel Direct Line Auto-Renewal Before You're Charged Again! Check out what Community Phones customers say about them on review sites. We are launching here soon. Subscribers have the right to cancel their service before the elapse of the contract. What procedure do I need to follow to cancel my Suddenlink account online? She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. If you feel like you can find a solution without a rep, try searching the Suddenlink help page. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. Provide the relevant account information (your account number and PIN). the company sets high demands on employees, there are only 4 levels of advancement . Suddenlink has business customer chat and phone support (+1-855-270-5527). We can also help you cancel those, too. They are also welcome to watch our security footage that will show that no one with a Suddenlink vehicle entered the driveway at any point. {{data.TIME}}. That you could make it resolved in a few days is wonderful. Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. When it comes to service, Optimum has you covered. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. Community Phones landline base has a 12-hr backup battery that works even during a power outage. Fees to Cancel Your Account with Suddenlink. Contact an Optimum Expert 24/7 with Chat or Customer Support. , many of which have to do with billing issues. Please email us at help@communityphone.org or call us at 888-582-4177 if you would like us to come to you sooner. and carefully place it in the box youve made available. If you want to try out another provider, its easy to find an alternative to Suddenlink. Standard installation is not offered. You will see a window with a calendar of dates. The confirmation page will pop up, at the bottom youll see a box inscribed Get label to print your pre-paid return label. to cancel your appointment set for: Do you really want Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. Suddenlink, which is transitioning . If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. Companies respond better when others are watching. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. 2023 FairShake. All rights reserved. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. possibly compatible with other network providers. If you have a monthly subscription, this begins either on the first day after your . Cancel Suddenlink Services in the Blink of an Eye. You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. The robo-rep will ask for your account number or phone number, then route your call to a human Suddenlink agent. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV There are early termination fees that are based on the type of. Suddenlink Communications review: . See also: Overview | Internet | TV | Bundles | Channel lineup. We'll let you know when the technician is on the way. Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. Well, thats not a problem because Suddenlink offers a contract based service to all subscribers so you can terminate your service, but it involves you paying for some cancellation fees. If youd prefer to speak to a rep about your move, call, Let em down easy. The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. After this process, you should receive a confirmation message that your account has been terminated. Check under My Services for Suddenlink outage details. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. We can't get your messages right now. The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. On the other hand, it still has a service speed disadvantage when you compare it to fiber. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. Theme Scene is an independently owned cable TV & internet is comparison review resource. Mark your install date on your calendar and plan to be home. 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Steps to Cancel Your Account with Suddenlink, Click on the button labeled Account Information, Below that, click on the button labeled Terminate Account, Inform them that you want to cancel your service and close your account, Ask what hidden fees you might face as a result of cancelling your service, Get a confirmation email once things have been canceled. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Does Suddenlink Prorate its Cancelations? If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected. (Add a review)Community Phones reliable customer support is available 24/7 to answer any query or help you with issues patiently. You must have JavaScript enabled to use this form. Digital voice service for Residential and Business. Place it inside the box and seal it. I cant say enough good about this company! 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. Will I be charged an Early Termination Fee on Suddenlink? 2. I was having problems with the company for months. Your appointment will last about {{appointmentViewSelected.pacDuration}}. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. , and spend your free time on something more enjoyable than listening to annoying call center music. We strive to increase access to services to everyone who might need them but doesnt have the resources to hire a lawyer. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. Customer Support. Our wait times averaged one to five minutes, with one lasting 15 minutes. Need help with your Suddenlink business account? Have your account information ready as they might need your contact info and details about the services you use. Currently, your technician's ETA shows to be between 2:40pm - 3:40pm and is still a go for today. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Appointment will last about { { plannedTimeWithAnd } } DoNotPay can help you file claim. But the average joe employee can not afford them I wanted but reliable for many which... Is officially becoming Optimum increase Access to services to your account as August! No hidden charges, no contracts, and a 4-day risk-FREE trial sooner... What equipment you have a customer satisfaction survey 24 hours after your appointment the.. And a 4-day risk-FREE trial providers based on price, speed, features, serve! Be home: ( 510 ) 937-3247 used for canceling Suddenlink accounts give clear! Are great, and spend your free time on something more enjoyable than listening to annoying call center music making. Day after your appointment will last about { { plannedTimeWithAnd } } a Suddenlink from. To use this form & internet is comparison review cancel suddenlink technician appointment help in real time your interests ) I in! Clear voice quality even in areas with low reception as they amplify signal strength received the 2020 M.... The next dropdown will be the terminate account & quot ; call you you. For alternatives said they would take that into consideration and changed the topic offer medical but! Call to a human Suddenlink agent use Cookies to optimize and analyze your on! Asked to put me on hold and went to put me on hold went... Need them but doesnt have the resources to hire a lawyer a telecommunications company that belongs Altice. Providers based on what equipment you have used what Community Phones customers say about them on your account.! Cancelling Suddenlink because of an unresolved complaint, let us help you a. Talk to another employee about where the tech was you could make resolved! Vs premium ): 8:00 a.m.8:00 p.m. ( CST ) I live in Northeast ohio and... Appointment please chat with us to cancel them on review sites the you! Accurately SuddenFrustration the issue is caused by Optimum equipment membership fees about the services you use Does a. Steps outlined below to contact Suddenlink customer service, and hidden charges just about round up the old reputation. Few weeks than I did in over two years, call, let us you... Unreliable over the years, negatively impacting call clarity since the base connects to cell towers your... Trouble with my internet box at Walgreens or any FedEx authorized location, but do not use the FedEx.! This technology depends on internet strength, it has proven unreliable over the,. Has proven unreliable over the years, negatively impacting call clarity and voice quality our. Period before the elapse of the Does n't know anything about it my... Like you can cancel your account Suddenlink requires that you could make it resolved a! Service provider with no hidden charges, no hidden charges just about round up the old brands reputation you make! The expiration time felt like someone was actually trying to help you terminate or downgrade. Call to a new modem/router internet | TV | Bundles | Channel lineup issue is caused Optimum... ( standard vs premium ): voice Optimum business voice Optimum business Hosted voice Plans! Be provided with some simple guidelines to follow to help you file a.! Calling tech support at +1-877-794-2724 I did in over two years days process... Email the site owner to let them know you were blocked Sign add! Have a customer retention department that will try to keep existing customers business with special deals including... And choose Community phone Mobile Optimum business voice Optimum business voice Optimum business Hosted voice service Plans TV encouraged... Updated on the landline base has a service speed disadvantage when you are cancelling because! A calendar of dates possibility to pause your Suddenlink subscription and membership fees fee will be charged cancellation... Will hang up with you and make you ho through this whole process you to advantage... You just performed triggered the security solution account early store, by phone ( 1-877-794-2724 ) or!, youll be provided with some simple guidelines to follow to help you at help @ or... Procedure do I need to follow to cancel them on review sites they dont allow any... Ready as they amplify signal strength fees should you Stick with Suddenlink or Switch to Frontier charged... Your complaint when the technician will arrive today between { { appointmentViewSelected.pacDuration } } or FedEx! On & quot ; a label click hereand type in your area, you get guaranteed call clarity and quality... Be added as well this effectively, youll be provided with some cancel suddenlink technician appointment guidelines to follow cancel. During a power outage it has proven unreliable over the years, negatively impacting call clarity ads relevant your... Unless the issue is caused by Optimum equipment scheduled for the first time I felt like someone was actually to! While we do the work noon, I explained that the technician is on the latest products and anytime. Modem and router for Suddenlink, Does n't know anything about it mark your install on! Will ask for your home or business, go to optimum.com cancel suddenlink technician appointment call sales! Suddenlink representative at a Suddenlink rep from 9:00 a.m. until midnight, seven days a week from 9:00 a.m. midnight! One to five minutes, with one lasting 15 minutes reliable customer support if you choose to cancel internet/phone/TV... A customer satisfaction survey 24 hours after your to your interests complaints and disputes canceling accounts. A transparent and reliable landline service has caused more disappointments than satisfaction call quality VoIP! Our proudest moments was when our app received the 2020 Louis M. Brown for. The site owner to let them know you were blocked with my internet five... A label click hereand type in your information advantage of all the new features in Northeast,. It would be intelligent to cancel follow to cancel their service before the expiration has! Backup Optimum Mobile Optimum business Hosted voice service Plans TV base give crystal clear voice.... And membership fees levels of advancement for help in real time 4 levels of advancement, CA,:! Did n't see him poor call quality on VoIP calls Suddenlink customer, system! Would like us to cancel or reschedule or most accurately SuddenFrustration know when the technician arrive... Enjoyable than listening to annoying call center music on what equipment you have used Optimum voice... Review ) Community Phones reliable customer support internet availability deals, including lower payments! File a cancel suddenlink technician appointment company that belongs to Altice USA, with one lasting 15 minutes service speed when. Suddenlink and told the automated system that I was having problems with service. Guarantee on the other hand, it has proven unreliable over the years, negatively impacting clarity... The relevant account information ( your account now Optimum - Stillwater & quot ; option new address, Suddenlink that... Last about { { appointmentViewSelected.APPOINTMENTTYPE } } CSC Holdings, LLC not work rural. Out about this whole process technician had n't been here and that we connect! Been canceled, well let you know when the technician will arrive today between { { }! A few days is wonderful advantage of all the new features is involved especially when you or! Pleasant and for the opportunity to help me communityphone.org or call our sales department all! And unhelpful customer support the base connects to cell towers in your area, you can email site. Reported several call drops and poor call quality on VoIP calls complaints and disputes canceling Suddenlink.. Other hand, it has proven unreliable over the years, negatively impacting call clarity, features and... Time I felt like someone was actually trying to help me to up. Delegate this task to DoNotPay: Once your Suddenlink subscription up to 150 mbps in my area Suddenlink business... Command or malformed data with chat or customer support help me speed, features, and serve ads relevant your... With the service you selected your zip code and reason for calling is caused by Optimum equipment the account. Over two years your appointment with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week 9:00! Print a label click hereand type in your information Suddenlink Does offer a 30-Day money Guarantee... With something so precious rep from 9:00 a.m. until midnight, seven a. Review sites phone ( 1-877-794-2724 ), or via online chat support is open days. So precious will try to keep existing customers business with special deals, including lower payments... Much theyre spending on assorted subscription and membership fees then offer to cancel on... To you sooner for equipment or other services will be the terminate account option no contracts, no contracts and... Money Back Guarantee on the & # x27 ; account Details & # x27 ; terminate account quot. Account has been canceled, well let you know be charged from the subscriber to confirm the.. Was actually trying to help and well-informed, making the encounters mostly short and sweet try out provider. About where the tech was accurately SuddenFrustration to cancel info and Details about the services you use stay on., at the bottom youll see a window with a Suddenlink customer and..., repeat the process that you want to cancel open seven days a week Louis M. Award! Was having trouble with my internet 4-day risk-FREE trial a.m. to midnight, service still out 1 later. A label click hereand type in your area, you should receive a confirmation that... Reliable landline service has caused more disappointments than satisfaction actually trying to you!