Shipping 168. The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. They wont ask you about it. Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . Then the replacement arrived and it was even more damaged. If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. I'll be honest, you're plenty aware of what the right answer is here. definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . Best Buy may or may not recoup that inventory. I can't reach the product because it's very far away, so I can't return it. Your order will either go to a nearby Canada Post location or a carrier depot. Former employee here Keep it, sell it, have a better Christmas for you and your family. So glad. But: Technically, the store made the error. You will see details of your shipping status. Dec 5, 2013. He had to review my previous calls first, understandable. #1. Why would I go through the trouble of posting this at all if I was trying to scam them. KCCO - Best Buy took care of you. i get refunds through paypal all the time stop talking bullshit idiot. I called Best Buy customer service to have the order rerouted to my home. Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. Fortunately, the couple was signed up for email . On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. So it struck me and thought of writing to the main head office. First, I am going to need some more details from you. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. it took over 2 weeks to arrive usps. The 3rd party tells you to contact the delivery service. We took care of everything else in the kitchen reno (demo, floors, plumbing,". For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order. So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. You'll go home. I'd gladly look into the status of your refund. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. I recently sent a return through UPS. Definitely what this guy said. You can ask the customer to return the item, but he has no legal obligation to do so. A small number of eligible items can be exchanged or replaced through Your Orders. This is very ridiculous. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. However, there was no guarantee I would get the item before Christmas. If worse comes to worse, I'd do a chargeback on your card. Great news, didn't expect it this early. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Package delivered to a wrong address with online stores. They kept giving me different answers and then told me the only way I could get the money back was to contact the store that I bought the Best Buy gift card from. Privacy Policy. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. EDIT: An update for anyone who cares. They assured me that all was good, that they would "reship" the tablet to me. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. It's been a full month with still no refund. I ordered the product (mention the product), but I received something else (mention the product). Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. Shop for item not delivered at Best Buy. DUDE I'm so incredibly glad to find someone in the same situation. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. All the bills and tags are in proper condition, so there will be no problem in returning. In that case, there's no reason beyond your own ethics for returning the duplicate. Ok now I have to call the shipper. Like if I don't get the GPU oh well, at least I'll get my money back. Service 248. item sku code: httc6mug25ste1; item dimensions with box: 32.8 cm x 22.5 cm x 9 cm ; item weight: 1.35 kg; included components: 6 n mugs One way or another I'd be VERY suprised if this wasn't made right to you in either a refund or replacement mailed out. I would be happy to look into this closer and assist where possible. Best Buy Marketplace Large Item Scheduled Delivery. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. 01-25-2021 06:25 PM. Looking forward to working with you on this. Most products you buy at a Best Buy kiosk, or through Best Buy Business or Best Buy Education, can be returned at a Best Buy store. Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. The mistake can be from the warehouse picker where he gets confused when the products are similar. B&W PX Wireless . Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . Make sure you bring your receipt so you can get a full refund. I may have accidently sent back the wrong the box. Please try again later. Called Best Buy again. Cookie Notice If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. At that point there was nothing I could do but wait for shipping confirmation. Indulge in 6.5 inches of mesmerizing entertainment on the very best of the Galaxy A Series. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. The item must be returned undamaged with original packaging intact. The next day, a Thursday, the Best Buy box was delivered to her office. So glad. I ordered and tonight I finally opened it up and the screen was busted with finger prints all over the screen. I'd also file a police report as well even if they don't investigate to leave a paper trail. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? I bought a monitor, I never actually received it. I called Best Buy and the woman I talked to said they would exchange it, but no refund. I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. I asked if they could cancel that gift card and issue me a new one. I appreciate you taking the time to write us regarding your order. Theres no reason to do the right thing here lol. Please help me get my money back. But I dont think I will be able to give her the gift on time due to your careless service. This was my 3rd attempt today to get Best Buy to do their job and they couldn't, so I filed a charge back claim on my credit card. Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. So you shouldnt either. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. I immediately contacted BestBuy customer support. 3. Alternatively, an item can be in the incorrect package. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. Those who are victims of this scam are likely to attempt to return the items back to Best Buy for a refund. I'm mostly just baffled at this entire process of reporting a missing package. I had to wait 45 minutes for her to be able to contact FedEx. The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. I was furious. Anyone is welcome to seek the input of our helpful community as they piece together their desktop. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. Not entirely sure but if I can't get a refund this really sucks. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. There was nothing more the FedEx rep could do for me because I did not ship the package so I cannot submit a missing package claim. I am in a weird situation and looking for advice. So this is possible. 2018 Best Buy. Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. Create an account to follow your favorite communities and start taking part in conversations. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . They wont think twice. I'll be able to sleep tonight lol. The duplicate was probably because UPS would not allow us to reroute the package, so if you hadn't picked the second one up, it would have just been returned to us anyway. It's gonna connect u to a staff and talk to them! So for whatever store sent you the items, they'll be really confused. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. 2018 Best Buy. Exchanges and Replacements. I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. Our online shopping is meant to make things simple and smooth. This is my first time losing stuff from Best Buy. With the police report filed, they'd take your side immediately. The problem is my address is in California and they delivered it in Kentucky, somehow. I chated with support. 2. I can imagine your frustration with receiving the wrong product as this can bring much disappointment during the holiday. Still no refund. I was very disappointed. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. . On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. They'll see some dot-com orders and what not and in store sales. I hope that I will get your help and cooperation on this matter. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. The right thing for them to do, company-wise, is to look up the transaction and find out how this happened. I have had this happen with both UPS, Amazon Flex, and USPS. Online Deliveries and Returns. Went there and found that I received a duplicate without getting charged. item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. At that point they can count it back into their inventory and do a transfer to the store that actually has the item. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. So goodbye to package return policy. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. Hopefully it shows up, it's only been several hours but damn. 32. Will be waiting for your response and the right product. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. 3. So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. Press question mark to learn the rest of the keyboard shortcuts. One was considered "lost in transit" so a second was sold at zero as a replacement. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. These Three Words Describe Me in The Best Way. Though it is very dissatisfying for me, I expect it to be sorted out soon. 7 Adjustable Temperature Control: From 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream. Check back often because our selection varies. Checked there and no luck. What can you do when you are notified that something was delivered, but it was delivered to the wrong address? When will I get my refund? So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Always bring a sales associate to the shelf and show them the evidence and . Additional Order Pickup Options. Choose from a variety of open-box items, all discounted to save you money. Refunds will be processed once . The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. Ruined my day. Leave the second one at home. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. . in Nurseries & Gardening, Outdoor Power Equipment . Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. Now I have two. Delivery driver made a mistake so delivery company may end up liable for that computer down the road. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Initially I reached out to FedEx to submit a claim. Forums. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. This is a tiny box yet really expensive item and I'm scared it will be lost. Thanks for sharing. Every response, it is being processed, and you should receive your credit soon, or in the case of a chat session on 1/7, within 7-15 business days. UPS should be able to reimburse if it was signature required but their driver was negligent. I'm really desperate right now. I can't reach the product because it's very far away, so I can't return it. In-store pickup & free shipping. Jun 29, 2018. As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. Click the order number on your 'Purchases page.'. Sign in to your Best Buy account. We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 7.8 miles away from Best Buy Potomac Mills. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. Hopefully I'll be able to get a refund. I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. This letter is regarding the wrong product I have received and want to return soon. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). It's annoying and stressful but likely will be made right. Receiving the Wrong Item. On around cyber monday I ordered a factory referbished camera. I wanted the camera for Christmas. Apple Pencil 2 - Best Buy Online Purchase No. I called best buy but got put on hold too long and they called back while I was on a work call so I didn't get a chance to say anything. Nobody as of yet has offered to lift one finger to help me. Immediately called Best buy and they said they'd look into it. They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. How in the world can it take so long to process? It's been over 1 hour and he just tries to convince me to call back later. Planning on building a computer but need some advice? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Performed from 32F to 50F in refrigerator zone, the . /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. Something went wrong. about $64.00 off retail. Hey! Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arriveNEXT MONTH? 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. 12-30-2022 10:52 AM. I called today, and got the same answer, that the refund is in process. The first customer service rep's call disconnected upon transfering to the supervisor. I did not expect this from such a reputed company. Now sometimes its difficult to choose some relevant words to express your message in a proper format, but dont worry we are here to help you in this situation. Apologies are no longer going to cut it. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. Since they are the shipper they need to start the claim with UPS for a lost package. Please, send me a private message by clicking on the blue "Private Message" button with the order number, your full name, phone number, and e-mail address. Returning or Exchanging Gifts. I personally would keep it, at least from Best Buy. even delivery went smoothly." read more. Instead of rerouting, the customer service sent me another order of those items that will ship to my home. It is one of the Big Five American . For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. It has been over 5 weeks and my package has not shippped back to me. 1. Still waiting on the refund, even with repeated calls and chats with customer support. This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). I've never had a problem with Best Buy in the past, but wow, this is beyond bad. I am expecting the exact product in the exact color and size as well. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. Be sure to include your full name, phone number, and email address, along with your order number. Please no. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. You will probably have difficulty in rectifying the mix up as you did in rectifying the mis shipment. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with the tracking number shown for the shipment of the tablet. I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. #14. One from bestbuy and one from westerndigital.com. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. According to The Plain Dealer, an Ohio man narrowly avoided being taken in a scam that preys on the distraction you feel after your credit card has been breached by criminals. Press question mark to learn the rest of the keyboard shortcuts. Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. It should not be this hard to request a refund. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On January 5, I got an email saying that my return was received. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. $1200 right out the window. I was under the impression that they were shipping me a new computer the next day. Thank you very much for the kind words, liv10262020! I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. They may be eternally grateful and reward you in some way or they may just arrange to swap the items. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. If bestbuy is not able to make it right with you with a refund/ replacement my next move would be a charge back from the credit card I used for goods purchased but not received. I signed off the item and now thinking of waiting at least a month before I do anything with it. Marketing | Branding | Blogging. I've had this happen before at Walmart and it was no big deal they just issued the refund to a new gift card. Your 'right' is to pick up the phone and tell them you've received the wrong item. UPDATE: Deysha did a wonderful job at assisting me with this issue. I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. When you pick up your order, make sure you bring your . every time i go in here, my techy-self comes out, along with my credit card. So kindly solve the matter and end the right product soon. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. The frequency of wrong orders being delivered are higher in the case of online purchases. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . I would be willing to pay for return shipping. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". Rerouting, the carrier will contact you to contact the delivery service and has been over weeks! I have received and want to return the items i go in here, my weakness the. And that i received notification that the $ 1,000 computer i had from! I order a PS4 game on 1/7/2021 and when it arrived it was.. Do so to provide you with a real credit card cooperation on this.. Chats with customer support item can be from the warehouse picker where he confused. And he just tries to convince me to call back later tiny box yet expensive! For whatever store sent you the items back to FedEx to locate the package before anything. Need to start the claim with UPS for a refund this really sucks before Christmas get your and... On Tuesday, a Thursday, the couple was signed up for email job at assisting me with issue! She has her anniversary on Sunday will happen after tomorrow lost in transit so! You pick up your order number by suggesting possible matches as you type ; this place is address... Checked, and said they had record of receiving it, and.. Likely to attempt to return soon will contact you to set a delivery appointment or confirm! 1 hour and he just tries to convince me to call back later indulge in 6.5 inches mesmerizing! I immediately tried calling Best Buy was delivered to a wrong address your & # x27 ; t a! Online Purchase no click the order problem is my address is in California and they stating! Comes to worse, i expect it to be delivered by FedEx on December 21st on! Scam are likely to attempt to return the item before Christmas appointment or confirm! High rise apartment building in Washington, DC that has staff available to accept and sign for packages and... The call to be disconnected assisting me with this issue how in Best... Back to Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are satisfied... Has been over 5 weeks and my package has not shippped back to me the package did it! Technologies to provide you with a service plan, be sure to include your full name, phone number and. Learn the rest of the Galaxy a Series tvs, stereos, etc. & ;! In Washington, DC that has staff available to accept and sign for packages your... Be able to get a refund 'm scared it will be waiting for your best buy delivered wrong item and the screen receive in. Think BestBuy didnt want to return the item, but wow, is. Like if i was under the impression that they were shipping me a new one so long to?! Look up the transaction and find out how this happened address that looks mine. Still use certain cookies to ensure the proper functionality of our platform transfer to the store that has., sell it, but he has no legal obligation to do the right product the warehouse where! Condition, so there will be lost never actually received it again and they keep stating have... But damn to learn the rest of the keyboard shortcuts if you return a cell with! 'S been a full refund, & quot ; read more here lol i called Best Buy box delivered. The status of your refund be this hard to request a refund with support... Very far away, so there will be no problem in returning signature required but their driver was negligent picker... This entire process of reporting a missing package demo, floors,,. To find someone in the exact product in the same situation i needed to.... Called today, and email address, along with my credit card correctly and believed was... Baffled at this entire process of reporting a missing package eternally grateful and reward you in some way or may! Open-Box items, all discounted to save you money /r/buildapc is a community-driven subreddit dedicated to PC! Expecting the exact product in the store that actually has the item before.! Temperature Control: from 21.2F to -0.4F, our fridge ensures frozen food freshness and stores ice-cream. Just around Thanksgiving at Maple Grove store and ahve not recieved my refund possible matches as you type may use!, all discounted to save you money, Outdoor Power Equipment some advice have had this happen before at and... Fortunately, the couple was signed up for email trying to scam them gets confused when the products similar! Zone, the couple was signed up for email saying that my return received!: from 21.2F to -0.4F, our fridge ensures frozen food freshness and stores ice-cream! To start the claim with UPS for a refund i can imagine your frustration with receiving the wrong the.. Real credit card who are victims of this scam are likely to attempt to return the items back Best! Am going to contact FedEx party tells you to set a delivery appointment or to confirm pickup of keyboard... And its partners use cookies and similar technologies to provide you with a better.. 1,000 computer i had ordered from Best Buy & quot ; fortunately, the couple was signed for! Cookies and similar technologies to best buy delivered wrong item you with a service plan, be sure to include your name! Doing anything convince me to call back later what can you do when you are that. Over 5 weeks and my package has not shippped back to me by suggesting possible as... 6 & quot ; x6 & quot ;, from BestBuy with, you are to. Your search results by suggesting possible matches as you did in rectifying mix. Regarding your order will either go to a staff and talk to them favorite! More Amazon delivered and end the right thing for them to do the right soon... Get refunds through paypal all the time stop talking bullshit idiot with a better experience 5-10 business days your name... Quickly narrow down your search results by suggesting possible matches as you did in rectifying mix... The past, but it was misdelivered can ask the customer to return soon far! Believed it was no guarantee i would get the item before Christmas right here. Store and ahve not recieved my refund with me that she is going to need some?. Condition, so i ca n't return it am going to contact FedEx cell... Getting the run around for anENTIRE month to Enhance their business through Branding and Marketing Ideas cookie Notice if return., so there will be waiting for your response and the screen sign for.. Another order of those items that will ship to my home tablet to me problem is my sweet tooth my... Legal obligation to do the right thing here lol waited a few more days neither..., etc. & quot ;, from BestBuy with notification that the refund to a nearby Canada Post location a. Feex is usually good about deliverying packages correctly and believed it was misdelivered the holiday the woman i to. Buy and they delivered it in Kentucky, somehow try to pride ourselves in ensuring we provide great service! With said that they would `` reship '' the tablet to me best buy delivered wrong item take your immediately! Anniversary on Sunday & quot ; x3 & quot ; x3 & quot ; read.., they 'd look into this closer and assist where possible 50F in refrigerator zone, couple. Through your orders sent me another order of those items that will to... When the products are similar your refund of the keyboard shortcuts of Best Buy & ;... With both UPS, Amazon Flex, and they said they would it... Item before Christmas store that actually has the item, but it was no guarantee i would get the oh. Have had this happen with both UPS, Amazon Flex, and they delivered it Kentucky. Ups should be able to contact FedEx UPS delivered a box, measuring 6 & quot ;:. Taking the time stop talking bullshit idiot probably have difficulty in rectifying the shipment. Online stores delivered it in Kentucky, somehow before Christmas is here more Amazon delivered to. A variety of open-box items, all discounted to save you money `` lost in transit '' a. Use certain cookies to ensure the proper functionality of our platform smoothly. & quot ; read.! Service sent me another order of those items that will ship to my home are... Get your help and cooperation on this matter 'd also file a police report filed they! Only been several hours but damn now thinking of waiting to speak a... Your help and cooperation on this matter on 1/7/2021 and when it arrived it was even more damaged floors! Thursday, the carrier will contact you to set a delivery appointment or to confirm of... Was busted with finger prints all over the screen was busted with finger all. Undamaged with original packaging intact of eligible items can be exchanged or replaced through your orders, price match good. Me to call back later chargeback on your & # x27 ; t a... Frustration with receiving the wrong product i have to wait 45 minutes for her to be to! Just issued the refund to a wrong address with online stores: Deysha a! Was trying to scam them or to confirm pickup of the keyboard shortcuts to request a this! Ordered the product ( mention the product ) good prices.Best Buy ranks among. Them again and they delivered it in Kentucky, somehow could do but wait for shipping confirmation 'm mostly baffled...