Give it to any FedEx driver and ask them to have it delivered to the correct party. We recommend using one of the following browsers for an optimal website experience. Obviously you're not going to go to jail over a single package. Well, this is everything nice, accessible.is your address correctdid you recently move???? It would be about 10 new products and I was so thrilled. FedEx is very fast regarding its services. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . Not a duplex, complex or any other kind of shared living. So, If FedEx has delivered to the wrong address. I did recently order an Amazon package and have already received it. How to File a Lost Shipment Claim With FedEx? Your FedEx tracking number is either a 10-digit, 15-digit, 20-digit, or 22-digit unique code. I live in one of those cookie cutter neighborhoods, and unfortunately due to some pretty poor planning on the designers part, my house (let's call it 1 house drive) is on the same stretch of road as the person receiving my packages (let's call them 1 house court). Until FedEx delivers your package to the wrong address. Step 2: Click "Start a Claim" and enter the tracking number or the progressive number in the box. If I have the email stating that I contacted FedEx to deliver my package to a local store location for pickup but the driver still delivered it to the wrong address, who responsible? How does FedEx Investigate Lost Packages? Then ask for the required representative. What to do if UPS does not deliver your package? By taking a step back and analyzing the text message, it's easy to spot that this is a scam. I'd call Amazon Customer Service; they'll probably tell you to keep it. For more information, please see our 8 What to do if UPS does not deliver your package? Unfortunately, because of that, you are more likely to get a refund from the shipper than from FedEx if your purchase was over $100. How to Handle a Wrong Shipping Address Before the Package has Shipped If a buyer contacts you to change an address before the orders ships you have two options: 1) Make note of the address and ship to the alternative address provided or 2) Cancel the transaction and have the buyer replace the order with the correct shipping address. Once complete, submit the online claim form. Why do my packages keep getting delivered to the wrong address? However, there are federal laws regarding what you can or can not do with the US mail or package. Thanks for the advice. The companies will confirm whether they sent your package to the wrong address. Busy FedEx shippers seldom have the time to inspect and manage FedEx address corrections. Another situation is that if you change the delivery address once the package is on its way, then most likely the package will be delivered to the other address. They will continue to search until they can trace the shipment. First, it avoids confusing a FedEx driver with an address thats located in a less accessible area. Details like red bench in the front of the brown door or below the blue bench against the yellow wall attach a specific identity to your house while providing the deliverer the exact information of the position to keep your package. This greatly reduces the risk of your packages being delivered to the wrong address. FedEx dropped off a large package at my home almost a month ago. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-leaderboard-2','ezslot_18',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');Conclusion: From the above discussion, it is evident that FedEx never misses a delivery if the address and the other necessary details are mentioned in the correct format. This also includes shipments made within the United Sates, from the United States to other countries, and shipments from Canada to the United States. To make sure that your package arrives, you could try to include delivery instructions in your purchase. Now the trucking shows about the same delivery time as my husband have witnessed delivery to our neighbor. Is this really the case? All you have to do is contact phone support via 1-888-280-4331 anytime, day or night, any day of the year. What happens if you change the delivery address on a package? You also have the option to opt-out of these cookies. All other trademarks and copyrights are the property of their respective owners. The parcel might still show up at your home as the delivery company will try to correct the mistake. I spent more the 45 minutes trying to get to a real person to no avail. Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says. Reddit and its partners use cookies and similar technologies to provide you with a better experience. These cookies track visitors across websites and collect information to provide customized ads. Call the General Customer Support Line. Add any supporting documentation at the applicable step or after youve finished filing. We recommend using one of the following browsers to access this site. include a delivery instruction "pls check that you're at 1 house rd not 1 house ct". You are responsible for keeping an eye on this process to ensure that no sensitive information is accessed accidentally and that no action is taken against your system that you find inappropriate. Typically for Amazon, they will just abandon that particular product. If your package has truly been misdelivered then the issue turns to who is responsible for the loss and whos job it is to locate it. Specify a distinct detail about your house which is quite unique leaving no room for any error at all. Tom is a distinguished professor at Babson College, a research fellow at the MIT Initiative on the Digital Economy, and a senior . This happens, when your parcel has been delivered to the wrong address. 2) Return the package to you. How to contact the FedEx customer care center? The FedEx delivery date and time is accurate. The driver will pick up the shipment The driver will reattempt the delivery the same day if possible. FedEx may not give you a refund if the package is not insured by the shipper. It is liable that you might overlook this part while ordering your delivery. They would deliver to the address on the packaging. To file a claim Please contact our customer service team at 1-800-GOFEDEX 1-800-462-7332 or email us at email protected A: This is perhaps the most effective way of getting back your package after an incorrect delivery. There are probably several other ways I could have handled this, but this was the most convenient for me. Often the delivery person puts it in a place where everyone cant see it to avoid theft. I live alone and do not frequently order anything. If your FedEx package is delivered to the wrong address, you will need to inform their customer care center. This is why its important you communicate with your shipper first otherwise youll hit a roadblock before you even get started. Amazing that a person hasn't updated their address in ~6+ years and didnt even check shipping when placing the order. Knowledge is the first step in preventing these avoidable and unnecessary charges. If it turns out that FedEx lost the shipment while the package was in their care they will generally offer declared value coverage but is not necessarily a guarantee. To get a refund, you will need to provide FedEx with proof of purchase. Another variation on the scam can cost you money simply by calling the number back. If this is the case, they can send a driver to that address to pick up your parcel and deliver it to you. FedEx Delivered to Wrong Address: What Can You Do? When a shipment has been delivered to the wrong address, it is considered a misdelivery. Even something like Park St. instead of Park Ave. makes a world of difference. Note that Internet Explorer is no longer supported. Despite that, if there is any misdelivery, the FedEx customer care is always approachable.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_5',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. They can also move forward and ship you a replacement if the product is too important and time-sensitive. The FedEx address correction fee is our topic of discussion here. At what point is the marginal product maximum? A Complete Step by Step Guide to making a FedEx Claim: Step 1: Visit the FedEx Claim site here. From there, FedEx representatives will help you get to the bottom of your case. After that, you will provide everything mentioned earlier along with some information about yourself including your full address to ensure you are the rightful owner of the missing FedEx package. box ZIP code. Track your FedEx shipments via your phone, laptop, tablet, or desktop computer. Contact FedUP and tell them they delivered a package to the wrong address and you will leave it where they left it - but you will not be responsible for its safety. Don't mention it was delivered incorrectly until the driver gets there. Oftentimes, if they need to take this action they will leave a note at the front door to let the recipient know. My package tracking number says delivered but I didnt receive it. Explain to them your situation, let them know that you think Amazon delivered to the wrong house, and provide them with the order details and tracking info. Theyll keep looking until they find a way to track down the package. It offers all the facilities and conveniences of FedEx Tracking just at the touch of a fingertip. Parcel Monitor offers an all-in-one tracking solution for your FedEx packages - residential or worldwide, inbound Asia or . Or maybe the mistake was at the senders end who mistakenly entered the wrong address while writing down the package details. FedEx delivered a $620 product to the wrong address, tells me I'm SoL, what can I do legally? This cookie is set by GDPR Cookie Consent plugin. If they are able to, FedEx may charge them a fee. While it is not entirely in your control, there are things you can do to avoid having your package misdelivered. Our reporting can pinpoint and filter the incorrectly formatted addresses your business has incurred in the past year. For more information, click here. It is common for some problems to be reported throughout the day. You will have to input the tracking number provided by the company. It is worth it, especially if your purchase is $100-$300 or more. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Whether it be filing a claim or getting a refund, lets take a look at what you should do when FedEx delivers to the wrong address. Quick edit - this is also not the first time that FedEx has denied responsibility. Gibbs has been featured in Forbes, Entrepreneur, and other publications discussing parcel auditing, shipping, e-commerce, and more. We also use third-party cookies that help us analyze and understand how you use this website. Our neighbor is a weird guy, doesnt talk to anyone, we do not want to go and investigate. 2 If you've followed the above steps but still haven't received your package, it's likely been delivered to the wrong address. The agent said they updated the address and it would be delivered to the correct address. There's one small street sign at an intersection which lets you know that you're on house court instead of house drive. The first thing you should do is call FedEx right away. You should not lose any paper or message or any evidence whatsoever regarding the shipment in question. This is especially true in neighborhoods with similar looking houses. 4 What to do if FedEx delivers package that isnt yours? if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_2',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');The standard practice for all the courier companies in case of wrong delivery is the same. FedEX paid the shipper $100, plus $27.47 in shipping charges on March 31, closing the case . What happens if my package was delivered to the wrong location? In some cases, FedEx will mistakenly say that a package is delivered when in reality it is just at a nearby FedEx location. Add supporting documentation at this step or after you file. Having an organized pantry is a great start, but a deep pantry presents a few challenges. USPS recommends official Postal Service standard suffix abbreviations. Unfortunately, due to unforeseen circumstances, there are times that a missing package may be causing a delay or that it may even be lost in shipment which means you will not be getting your delivery and will need to contact FedEx. call UPS and tell them it was misdelivered, and they will either pick it up and take it to the correct address, or ask you to drop it off at the closest UPS station. For example, lets say that you recently changed addresses. Press question mark to learn the rest of the keyboard shortcuts. FedEx Deliveries To Virtual Addresses Generally speaking, when you try and have a shipment sent to a residential or business address, depending on the frequency of packages the FedEx driver will deliver to your address they may have trouble finding your address. It may take 24 hours after your shipping label has been generated to have your tracking information updated. 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