What would I do if I was unable to activate my new Way2Go Card? How long can I use my old Bank of America card? Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). The card will arrive in 2 to 5 business days. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. To sign up for Direct Deposit click here. 4. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. How do I get a new EDD card? Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. Debit card users will need to pay for their fuel inside the station or kiosk. NJ Child Support Guidelines for Attorneys and the Court Staff. For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. This app is very helpful and easy to use. Does the new card have any fees I should be aware of? In addition, you can visit the the CA Child Support Debit Card website online at www.goprogram.com. COPYRIGHT 2023 NJ CHILD SUPPORT. The new website,www.GoProgram.com, requires users to establish a new User ID and password. Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. When your first benefit payment is available, you will receive a debit card in the mail. You should always check your balance before using the card. No. anyone able to transfer funds from way2go card to your bank? You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. Please enter OTP below to verify your Email address. This information is also available online at https://bit.ly/AZUI-EPC. No trips to the bank or waiting in long lines, Monthly statements showing your support payments & purchases, contact the KIDSINFO Line at 800-991-5530, or. Customer service toll-free number to answer questions and obtain your balance. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. During March, learn more about RDNs and N twitter.com/i/web/status/1, Today is the start of Women's History Month! You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). Your account balance must be at least $5.00 before a replacement card will be issued. ATMs usually dispense money in increments of $20. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. Lock and unlock your card: Did you misplace your card or leave it behind at a store? What are the benefits of my new Way2Go Card? If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. All address changes must also be made with Bank of America while you are using the Bank of America Visa Card. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. $0.50 after the 3rd request (each call, each calendar month). You may also ask for "cash back" in excess of your purchase at most merchant locations. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. this same card will be used. Just a warning for anyone who would like to transfer funds in the future. Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. It is important to keep track of your balance. What if I lose my Debit Card (ePayment/Way2Go Card)? You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. What do I do if I do not receive my new card in the mail? But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! A One Time Passcode has been sent to to submit Public record request online form reference number : You may get cash at an ATM that displays MasterCard or Cirrus or a teller in a bank location that displays the MasterCard. This will not change the way you receive your child support payments. When should I contact Way2Go Card? What if Ive moved since I received my first EPC card? Login - Way2Go Website. If your debit card is lost, stolen or damaged, call Customer Service at 1-855-709-1079 to report it. There is no charge for this service. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. This will not change the way you receive your child support payments. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Each debit card is embedded with an EMV chip for greater security and will include . DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. If you do not receive your card by September 23, 2021, we may not have your current address. Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. Beginning October 27, 2021, you may begin using your Way2Go card. $0.50 This is our fee. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. For instance if you have $600 it won't let you transfer $600. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. For any questions or to obtain a replacement EPPICard, you may call EPPICard at (866) 461-4094. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. The TANF benefits stay in your debit card account until you use them. You can cancel if you wish to avoid the fee or press enter and pay the fee. Contact Wisconsin Debit Card customer service at 1-877-253-3686. Forgot User ID? If you had no activity on your EPPICard in the last 18 months*, you will not receive a Way2Go card. Only 8 minutes was I actually talking to someone. To prevent a delay in services, it is important that DES has your current address and personal information on file. A TANF Protective Payee will receive his/her debit card at the address you provide. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. Where can I find fee information for my new card? For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. Can I transfer money from my Way2Go card to my bank account? Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. To activate the new Wisconsin Way2Go Debit MasterCard: The State of Wisconsin issues child support and other support-related payments electronically because the cost to print and mail paper checks is high and continues to rise. Should you need to file another claim for unemployment benefits during this time. Twenty-four hours after the payment has been received. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. Access to your funds anywhere Debit MasterCard is accepted. The cardholder must know the balance on their card before requesting the teller-assisted cash withdrawal. . Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. The money is automatically deducted from your card account. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. Create a new User ID and password. The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. When prompted, choose Lost or Stolen from the automated menu. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. This is by far the most awful customer service I have ever dealt with. The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. A $5.00 card replacement fee will be deducted from your account balance. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. You can use your card on or after October 27, 2021. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. The Way2go Card Login is powered You can find county office contact information here. The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. English| Espaol | Kryol Ayisyen. The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. Cons I haven't found any, yet. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. Really sucks. We use cookies to ensure that we give you the best experience on our website. Keep your receipts each time you swipe your card. If you cannot see the email from "noreply-detr@outgoingserver.net" in your inbox, make sure to check your SPAM folder. Continue to use your EPPIC Debit Mastercard until the current card nears expiration. To sign up for Direct Deposit click here. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. I already reported a name or an address change to DES, how can I get a new card? The Arizona Department of Economic Security (DES) issues funds to eligible individuals via direct deposit or Electronic Payment Card (EPC). 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