We don't recommend them because they don't give you a lot of time to change your batteries before the lock is completely dead. The only real problem is that the U-Tec IFTTT applets are not great. The funny thing is that when I try to add a finger print it reads it but not when it comes to opening the door. Need Help? The first thing you should check is whether or not you have tightened the screws too hard. Re-connect the wire between the Interior Assembly and the Exterior Assembly. I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. The first one I purchase after 1 month is not working properly. Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. Or you can also view the webiste directly. While I want my lock to be automated, I don't want it to be on someone's cloud. The Bluetooth connection between your phone and the door lock is not working correctly, so you may not be able to control it with your smartphone app. This started a day ago. Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator You can always contact Ultraloq customer support, and they will make it effortless to get through all of these fixes. These errors can almost always be fixed by a quick reset. You can see Backup Key Hole inside. 2) Make sure your Windows system is up to date. Depending on your product choice, you are free to use your fingerprint, code, key fob or smartphone to unlock. U-Bolt Series U-Bolt Pro Series. The app says it's accepted, but when I go to use it, there is no response. @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. The old lock worked well, but the weak link was always the bridge - it would randomly go off-line, and then all my home automation stopped working. You can send a lock/unlock command (OK). Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Ultraloq U-Bolt Pro is a Bluetooth Smart Lock that can be locked and unlocked with your smartphone. No idea why they came up with this. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. No error, no feedback at all. Do not use a power drill for installation. You can work with them, but they are very limited/weird in what they can do. Does U-Bolt Pro work with accessories such as bolt from third party? Note: Please refer to the guide in U-tec App for more information. So, if youve yet to address these issues, just call a local contractor. Low battery notication via smartphone app. Knows who has the access to your lock and how. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. Tri-color LED Indicator will flash RED 3 times along with 3 beeps when the lock is activated. . your smartphone. I did find out a while back that the IFTTT triggers support filter code (an advanced IFTTT feature). Narpult Smart . Has anyone been able to fix theirs? Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock? I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. We partner with OnTech, who are independent of U-tec. The Ultraloq U-Bolt Pro WiFi is a versatile smart lock with precision hardware and a pleasing low-profile design. Ultraloq is sub-brand of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro Manual. Please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Or you can also view the webiste directly. Most smart locks allow you to lock and unlock your door using your phone or voice commands, but some, like the Lockly Flex Touch Fingerprint Deadbolt ($169.99), also simply let you use your finger . This Ultraloq U-Bolt Pro WiFi has a built-in WiFi chip and allows you to connect your smartphone directly to your door lock system through WiFi. A smart lock lets you go key-free and control your lock from afar. What components does the Ultraloq U-Bolt Pro lock include? If it works for you most of the time and only malfunctions rarely, then chances are that the issue is not with the lock itself. Read more posts by this author. 1 put of 10 times is it successful. In factory default mode, any fingerprints can unlock the lock. Moreover, you will be able to avoid minor programming errors. LED Indicator Turns red when door is unlocked. The only thing you can do to extend the battery life is to install the lock in a shaded region. You can open it 4 different ways - fingerprint, smartphone, PIN code and key. It performs fast and accurate 90% of the time which is better than Ultraloq UL3 BT. Fingerprint sensor stopped working a couple of months ago. or without phone. This amount is even ideal for very large families. For instance, you can program the door to automatically lock when your front door security camera senses motion or sees a person. Grant access for specific dates or times. 2) The app takes a really long time to connect to the lock. It doesn't automatically lock or unlock when you depart or arrive. While its easy to install, troubleshooting issues with the lock when they arise can be complex. You can also try cycling through different brands while trying to find a compatible fit. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. Within the first year of buying this the fingerprint part of the lock stopped working. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . How can I unlock U-Bolt Pro if battery runs out? Latch Series. The batteries. Fingerprint sensor stopped working a couple of months ago. You can unlock your Ultraloq or grant access to Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! Add or delete There are many reasons why sometimes your fingerprint wont work with your Ultraloq devices. Four of . No bridge, it has WiFi built in. In factory default mode, any fingerprints can unlock the lock. Factory Default timing is 30 seconds. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:===============6-in-1 Keyless Entry Smart Lock: Fingerprint + Anti-peep Keypad + Smartphone + Auto Unlock + Shake to Open + Mechanical KeyAnti-peep Keypad: You can type in any number of random digits, and can still gain access as long as the 1 correct password is embedded in the longer set of numbersAuto lock / unlock: Locks automatically as you leave and unlocks when you arriveShare the Access to Your Home: Grant access to your family, guests or service people via a code or an eKey for permanent access, specific dates or periods of timeSecurity: Dual Data Encryption make it impossible to unlock your door without your permission You can see a Log of whos entered and exactly when they did from your smartphone. Can always be used within the range set and auto Latch Series. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. When my wife then comes to let me in (considerably a short-term workaround), when she releases the lock, it's slightly difficult to turn and you can actually hear it almost release pressure/gas as it lets go. If your Ultraloq U-Bolt Pro has stopped responding to your commands, the first step is to check if its because you have low or dead batteries. After resetting and configuring again, almost all problems can be solved. I've changed the batteries, updated the lock & tried everything. I use IFTTT to integrate the lock with my Openhap set up. When trying to close the door the mechanism that makes the door close get stuck inside . If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Please try again. The most common error you might face while setting up most smart locks is the deadbolt jamming up. Press and hold for 5 seconds and you should see the screen restart. Click Delete and Reset to remove the lock from your U-tec Account. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. The professional installer connected to you is not an employee, subcontractor, or agent of U-tec. Pair the lock in the App and start to use it. No wiring and no drilling; Connectivity: Bluetooth, WiFi (Ultraloq Bridge is required) Identification Mode: Fingerprint, Code, and Bluetooth; Fingerprint Sensor: 360 Live Capacitive Sensor / Max of 120 fingerprints What Is a Deadbolt Lock, and What Types of Deadbolt Locks? How to reset the lock in Standalone Mode? Another factor that might cause this feature to malfunction is that youre removing your finger too quickly from the sensor. But for me, those are two of the major features I was looking for. Battery level shows as "medium" and were replaced fairly recently. This deadbolt does it all, lock/unlock your door from anywhere with a phone app or use the PIN code or fingerprint or backup key access plu. Cuts, burns, and other injuries may prevent Ultraloqs ability to recognize your prints properly if theyre too deep or otherwise abnormal. Try moving closer to see if theres any improvement in response time; if so, it might simply be an issue with distance rather than any other hardware problems! The Schlage locks app connectivity is LIGHT YEARS better. If the battery is low, please replace them with brand new ones. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. You can also see a log of what methods have been used to access it (i.e. The main cover provided the company and product names along the top of the panel and four product-defining icons along the bottom of the panel (Built-In WiFi, Bluetooth, mobile App, Fingerprint). The Bottom Line. Much faster response to app/IFTTT than old version. Your input is very much appreciated. - Keypad is very reliable Control entry access to your door from anywhere, for anyone with the Ultraloq U-Bolt Pro is a Z-Wave Plus-certified device and includes a tamper switch, which is excellent for homes with multiple occupants who want different levels of access throughout the home. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Limited by date and hour. The lock will not Auto Lock after the door is closed. It is recommended to use U-tec App to program your lock. U-Bolt Pro and U-Bolt Pro + WiFi Bridge doesn't show you door status and auto locks on a preset timer. If you have trouble enrolling one finger, try another. issues with getting the fingerprint to work, 7 Common Ezviz Camera Problems Troubleshooting, 12 Fixes For Fix Alexa TuneIn Not Working. - Fingerprint is reliable the majority of the time on 1st attempt new keypad/fingerprint unit - works well. Check our TTlock smart door locks with a mobile app and mortise lockset. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. optional Bridge. 4) Right-click the update that caused the problem and . For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Tri-color LED Indicator will ash RED 3 times along with 3 beeps when the lock is activated. Air; Compare all smart locks Accessories. This can also be set in U-tec App and Auto Lock timing can be programmed between 10 seconds to 5 minutes. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. @Saltzman We created a ticket 102512 for you, and please check your email. Make sure you have a working 4 AA alkaline battery inserted into the lock. our 3-4 yr old lock (latch only ,not deadbolt) reached a point where it wouldnt unlatch unless you pull up on the handle ( not push down) tried new batteries, no effect. https://www.acslocks.com/wp-content/uploads/2023/01/brinks-digital-deadbolt-troubleshooting-and-programming-guide-1.jpg, Brinks Digital Deadbolt Troubleshooting and Programming Guide, https://www.acslocks.com/wp-content/uploads/2023/01/Kwikset-SmartCode-913-Programming-and-Troubleshooting-Guide-2.jpg, Kwikset SmartCode 913 Programming and Troubleshooting Guide, https://www.acslocks.com/wp-content/uploads/2023/01/how-to-change-code-on-kwikset-smartcode-913.jpg, How To Change Code On Kwikset Smartcode 913? Its an essential part of how the device works, and it must be updated to fix bugs or add new features. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. The lock alone garnered at least 3 stars from me. The Bluetooth-enabled fingerprint and keypad smart deadbolt, along with the bridge Wi-Fi adapter, has everything you'd need for a Google Assistant-compatible 6-in-1 keyless entry. Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. . Measure to confirm that the diameter of the hole is 21/a" (53 mm) or 1" (38 mm) Step 3. You can also try adjusting your sensitivity on some lock models (the UltraLux and Pro). Make sure the keypad is not broken by pressing down on it and making sure it clicks into place. The simple installation takes minutes and only four screws. If you're having trouble with your fingerprint . The keypad still works and I can use the app to lock/unlock it just fine. The Ultraloq U-Bolt Pro is one of the best smart locks on the market. Step 4. He will make it effortless to get ahead of all these issues. https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. Then, after entering my home the door will lock/unlock itself. Some people have reported issues with getting the fingerprint to work with their Ultraloq device. Click the green button to print the entire article.To print the original version of the document - click the blue one. Enable If it still does not work, try restarting your device by switching it off and then back on again. - Bluetooth is very unreliable. They dont want work in this trouble, the easy way is people buy other bad service. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. You will have to spend a few minutes trying to isolate these errors yourself. If U-Tec could fix their IFTTT triggers, this would be the perfect lock for me (short of them giving us access to their MQTT servers). Here is a list of some common issues and how you can fix them. Now there is now reaction to the fingerprint. Wont open when you push down, only when you pull up. Set . With the Smart Auto Lock feature, Ultraloq U-Bolt Pro Series will auto lock behind you, only when the door is closed.2. Here are the updated firmware steps: Keep your phone near your lock, with the U-tec app open throughout the update. AA Alkaline Batteries (May not be included for some regions), translation missing: en.general.remove Ultraloq U-bolt Pro lock connection failed. By using u-tec.com, you accept our use of cookies. You may need to increase or decrease tension using an Allen Wrench when reinstalling them if they are not tight enough after removing all four screws separately from each piece of hardware without rotating any hardware during installation. It just does nothing. Manage access of every person and every door in your home with the App from anywhere.1, No more wondering if your door is locked and closed. Samsung fingerprint digital door lock: Best with up to 100 user codes. Below you'll find the 10 best smart locks from our tests, listed alphabetically and split into three categories. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. Lastly, connection issues are related to interferences, range, and Wi-Fi configurations. The device must be securely fastened to the door to work correctly. I use the auto-lock function and it works as advertised. Here are some Ultraloq U-Bolt Pro smart lock manuals for your reference if you have troubles with Ultraloq U-Bolt Pro locks: To install the Ultraloq U-Bolt Pro app on your Android, follow these steps: Firmware is a piece of software that runs on a device. For technical documents and more It wont take you more than a few minutes to narrow down the problem. MSRP $219.99 $199. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) . It'll also automatically lock behind you when the door is closed. The battery life has been exhausted, preventing the device from opening or responding to commands. If youre using another device, ensure its unlocked before attempting to use the App. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. Others, like the housekeeper, have their own keycodes. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. Weird. I have a strong WiFi network near the lock, so it should have no problem with connectivity. Lever. The Ultraloq's U-Bolt Pro measures just around 2. . Reset the lock to factory default mode, then check if the fingerprint verification is functional. Ive redone my fingerprint several times a few months ago but it wont read fingerprints anymore. Measure to confirm that the backset is either 23/a" or 23/).' (60 mm or 70 mm). HuTools Keyless Entry Door Lock: Best with anti-peep password protection. Ultraloq U-Bolt Pro fingerprint stopped working. No response at all. Yeah, it's not for me. Step 2 Open the App, register U-tec account and log in the account. Experience our 360 Live Fingerprint ID powered by AI self-learning fingerprint algorithm, which improves over time. Use the backup key to unlock.Solution 2. Just check the tight connection of the unit with the door frame. U-Bolt Pro WiFi and U-Bolt Pro Z-Wave has a door sensor to show the door status and auto lock after your door is closed while U-Bolt Pro with or without WiFi Bridge doesn't have and auto locks on a preset timer. Buy UltraLoq Smart Lock U-Bolt Pro Z Wave $199.00. Make sure this fits by entering your model number. My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). nothing. It works well. Try to loosen the screws on the mounting plate and deadbolt by hand until they come off ultimately, then reinstall them in their original positions. This section will cover the most common problems and how to troubleshoot them. Also, you will need a Z-Wave Hub. How to adjust the lock orientation of U-Bolt Pro? Ultraloq U-Bolt Pro smart digital lock is a secure and versatile smart deadbolt that offers 6-in-1 true keyless entry to your home. Working Voltage: 4.5 V (3 X Alkaline AA Batteries) Working Temperature: No. U-Bolt Pro : Size Standard : Colour Black : Style 2nd Gen Fingerprint Version : Finish Brushed : Material Zinc : Shape Square : Number Of Pieces 1 : Special Features . I dont need a discounf on a new one i need the one i purchased to work properly. @Grabow please check your email to find our reply via the ticket number 105609. One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner wont work. How It Works; Help. Ideally, you should get the new unit within a few days if the claim is genuine. Awesome features! 5 best fingerprint locks. You can let your guests in by sharing an Ekey to them through the app. Key pad seems dead. I hope this troubleshooting guide has helped solve any issues you may be experiencing with your Ultraloq intelligent Pro u-bolt lock. U-Bolt Pro WiFi has built-in WiFi while U-Bolt Pro requires a WiFi Bridge to connect to your home WiFi. So you cant tell if the lock is locked or not, but you can get an incomplete history of lock events. then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. My fingerprint scanner also stopped working. You should also think about investing in a better router if you keep running into network-related errors. Furthermore, clean your finger if it is not working and try again. Please let me know how to fix it. August Wi-Fi Smart Lock (4th Generation) (Opens in a new window) $189.00 (List Price $229.99) Ultraloq U-Bolt Pro 6-in-1 Lock With Fingerprint Scanner . Just reach out to the dealer, and he will address these errors for you. Buy ULTRALOQ U-Bolt Pro WiFi Smart Lock with Door Sensor, 6-in-1 Keyless Entry Door Lock with Built-in WiFi, Bluetooth, Fingerprint and Keypad, Smart Lock Front Door, ANSI Grade 1 Certified at Amazon. Lever; Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) LEVER + DEADBOLT. So far, it is a vast improvement. Assign a one time access for a single entry into your home. Try turning off and restarting your phone. Beyond those two issues, the lock is great! And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes. Next thing you have to make sure that you have given the mobile app adequate permissions. Very good lock/app initially. It can be because youre putting in the incorrect model number. Gatoff September 11, 2022, 6:29pm 10. We make it simple to purchase your Ultraloq smart lock with professional installation. Used to enter the code and unlock from outside.Advanced Fingerprint Reader Locks like the Ultraloq U-Bolt Pro Wi-Fi don't saddle you with a product-selection menu and typically establish a connection much more quickly. Ive been using my lock for a while now and I love it. Im having exactly this same issue, and my lock is practically new! Ultraloq U-Bolt lock is the best-selling product of Ultraloq because it is: This is the first model of Ultraloq U-bolt pro. We are glad to be here to help you. www.u-tec.com/lock/U-bolt_pro/guide, Please watch our easy step by step User Guide video before attempting to use your Ultraloq U-Bolt Pro Smart Lock. View Deal. My fingerprint reader stopped working as well. Please scan multiple fingerprint angles when you register your fingerprint. Step 4. Used to unlock and lock the door from inside. Open the App, register U-tec account and log in the account.Step 3 For $199 it's a true steal as compared to some of the competing products on the market. Issues are related to interferences, range, and it doesnt open the door exhausted, the... Hope this troubleshooting guide has helped solve any issues you may be experiencing with your Ultraloq U-Bolt Pro will... Claim is genuine to narrow down the problem be securely fastened to the guide in U-tec for! Of how the device works, and it works as advertised door.... Securely fastened to the lock stopped working a couple of months ago problems troubleshooting, 12 for..., troubleshooting issues with getting the fingerprint part of how the device from opening or responding commands! Is LIGHT YEARS better a good solution for people that have frequent wet fingers for the lock the. 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